Service Policy

Service Overview

Welcome to the Rent’n’Repair platform. We are committed to providing convenient rental services and high-quality repair solutions for our customers.

By using our website or mobile application, you gain access to a curated marketplace of rental items and certified repair technicians designed to make your rental and repair experience efficient, reliable, and secure.

Rental Services

All rental items listed on the platform undergo quality and safety checks before delivery or customer pickup.

Rental Period

The rental period begins at the scheduled delivery or pickup time and ends at the agreed return time.

Customers must return rented items by the confirmed deadline to avoid additional late fees.

Customer Responsibility

Customers must use rented items carefully and responsibly.

Any damage, defect, or issue already present when the item is received must be reported immediately. Customers may be responsible for damage caused during the rental period due to misuse, negligence, or improper handling.

Repair Services

Our repair services cover a wide range of supported devices and equipment.

Diagnostics

Before repair work begins, our technicians will conduct a detailed diagnostic assessment.

A quotation outlining the repair work, parts, labor, and estimated charges will be provided to the customer. No repair work will begin without the customer’s explicit digital approval.

Parts and Labor

We use high-quality compatible parts or original manufacturer parts when available and appropriate.

The customer will be informed of the expected parts and labor costs before approving the repair.

User Commitments

To maintain a safe and reliable platform, all users must:

  • Provide accurate personal and contact information.
  • Keep their account credentials secure.
  • Attend scheduled pickup, delivery, or repair appointments.
  • Return rental items at the agreed time.
  • Use rented items responsibly.
  • Provide accurate information about items submitted for repair.

Failure to return rental items on time or accommodate scheduled repair appointments may result in additional convenience fees, late fees, account restrictions, or temporary account suspension.

Rent’n’Repair reserves the right to modify, restrict, suspend, or discontinue services when necessary to protect the platform, its users, technicians, and rental assets.