Rent’n’Repair respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use our website, mobile application, our home and cleaning services, our salon services, our property rental listings, or any related feature.
By using the platform, you acknowledge the practices described in this Privacy Policy.
We may collect information that identifies you, relates to you, or can reasonably be associated with you.
Personal information may include:
Service providers who register a business on Rent’n’Repair must submit images of both sides of their CNIC, along with their owner name, business name, and business address. These documents are used to verify identity before an account is approved, to reduce fraud, and to protect customers who allow a provider into their home. CNIC images are accessible only to our verification team and are never shown to customers.
Payment-related information may include:
Payments are processed through licensed third-party payment service providers.
Rent’n’Repair does not directly store raw credit or debit card details on its servers.
We may automatically collect technical information, including:
With your permission, we may collect precise or approximate location information.
Location information may be used to:
You may control location permissions through your device or application settings. Declining location access does not prevent you from booking a service; you can enter your address manually instead.
You can create an account with an email address and password, or by signing in with Google. Where you sign in with Google, we receive your Google account identifier, and may receive your name, email address, and profile picture. We never receive your Google password.
We send a one-time passcode (OTP) to your email address to verify ownership of that address and to let you reset a forgotten password. OTPs are short-lived and are not used as a general login method.
When you sign in, the application registers a device token with us. This token identifies your installation so that we can deliver booking and service notifications to the correct device. You can turn notifications off at any time from your profile settings or from your device settings.
If you register as a service provider or property vendor, we additionally collect and process your owner name, business name, business address, business type, CNIC images, the services or properties you list, your pricing and applicable commission, and the status of every job assigned to you. A provider account is reviewed by our team and remains inactive until it is approved.
Where you take part in the referral programme, we record your referral code, the accounts that joined using it, and the rewards credited to you. Where you collect daily rewards, we record your activity streak and reward balance. Where you subscribe to a maintenance plan, we record the plan, its start date, its renewal status, and the services included.
This information is used to calculate what you have earned, to prevent abuse of the rewards programme through duplicate or fraudulent accounts, and to keep an accurate record of amounts owed to you.
Salon services are offered to female customers and are fulfilled by female service providers. Booking details for these services are shared only with the assigned provider and the staff needed to coordinate the appointment.
We may use your information to:
We do not sell your personal information.
We may share information only with trusted parties where necessary to provide services, protect users, or comply with legal obligations.
Payment service providers may receive the information required to:
When you book a service or request a property rental, the assigned service provider or property vendor receives only the information they need in order to reach you and complete the job, such as:
They may only use this information to perform the requested service.
We may disclose information when required by:
Information may also be disclosed when necessary to protect our rights, property, customers, service providers, or public safety.
We use reasonable administrative, technical, and physical safeguards to protect personal information from:
Security measures may include:
Although we take appropriate precautions, no online transmission, digital platform, or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to:
Financial transaction records may generally be retained for up to seven years or for another period required by applicable law.
Depending on your jurisdiction, you may have the right to:
You may manage certain information through your application profile settings.
For additional privacy requests, contact our support team or Data Protection Officer.
The Rent’n’Repair application may request access to:
Permissions will only be requested when needed for a specific feature, such as:
Permissions may be changed through the device settings.
Our application is intended to comply with applicable privacy, security, permission, and data-collection requirements established by Apple and Google.
Users will be informed when application permissions are requested.
Users must be at least 18 years old to create an account and use the platform.
We do not knowingly collect personal information from children under 18.
We may update this Privacy Policy periodically to reflect:
When significant changes are made, we may notify users through the website, application, email, or service notification.
The latest version will be displayed with an updated effective date.
For questions, concerns, or requests regarding this Privacy Policy — including a request to access, correct, or delete your information — please contact us:
Email: privacy@rentnrepair.com
Support: support@rentnrepair.com
Phone: 0303 7199933
Address: 1st Floor, 244-C Street No. 8, Sector Y, DHA Phase 8 Commercial Broadway, Lahore 54000
You can also delete your account from within the application, under Profile → Account & Security. Deleting your account removes your profile from the platform. Records we are required to keep for tax, accounting, or dispute-resolution purposes are retained for the periods described above.
Last updated: 3 August 2026.
