Introduction

Rent’n’Repair respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use our website, mobile application, rental services, repair services, delivery services, or related features.

By using the platform, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that identifies you, relates to you, or can reasonably be associated with you.

Personal Information

Personal information may include:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Account information
• Booking and repair information
• Government-issued identification where required for high-value rentals

Identification documents may be requested to verify identity, reduce fraud, and protect high-value rental assets.

Payment Information

Payment-related information may include:

• Credit or debit card information
• Bank account details
• Digital wallet information
• Transaction history
• Billing records
• Security deposit records
• Refund information

Payments are processed through licensed third-party payment service providers.

Rent’n’Repair does not directly store raw credit or debit card details on its servers.

Device and Usage Information

We may automatically collect technical information, including:

• IP address
• Device identifiers
• Device type
• Browser type
• Operating system
• Application activity
• Website activity
• Login information
• Usage patterns
• Error and performance data
  
  

Location Information

With your permission, we may collect precise or approximate location information.

Location information may be used to:

• Arrange rental deliveries.
• Schedule item collections.
• Assign nearby technicians.
• Coordinate repair visits.
• Calculate delivery and collection charges.
• Improve location-based services.

You may control location permissions through your device or application settings.

How We Use Your Information

We may use your information to:

• Create and manage your account.
• Verify your identity.
• Process rental bookings.
• Process repair requests.
• Schedule deliveries and collections.
• Dispatch repair technicians.
• Process payments, deposits, charges, and refunds.
• Provide diagnostic reports and repair quotations.
• Send booking confirmations and service notifications.
• Respond to customer support requests.
• Prevent fraud, theft, misuse, and unauthorized activity.
• Protect rental assets and platform users.
• Improve website and application performance.
• Analyze customer activity and service trends.
• Develop and optimize services.
• Comply with legal, financial, tax, audit, and regulatory obligations.
• Enforce our policies and Terms & Conditions.
  
  

How We Share Your Information

We do not sell your personal information.

We may share information only with trusted parties where necessary to provide services, protect users, or comply with legal obligations.

Payment Processors

Payment service providers may receive the information required to:

• Process payments.
• Place or release security deposits.
• Issue refunds.
• Detect fraudulent transactions.
• Verify payment methods.
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Logistics and Service Partners

Delivery partners, collection personnel, rental providers, and repair technicians may receive necessary information such as:

• Customer name
• Phone number
• Address
• Booking details
• Delivery instructions
• Repair appointment information

They may only use this information to perform the requested service.

Legal and Regulatory Authorities

We may disclose information when required by:

• Applicable law
• Court order
• Subpoena
• Government request
• Regulatory requirement
• Law-enforcement investigation

Information may also be disclosed when necessary to protect our rights, property, users, technicians, rental providers, or public safety.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from:

• Unauthorized access
• Disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include:

• SSL encryption
• Tokenization
• Access controls
• Account authentication
• Secure payment processing
• Monitoring and fraud-prevention systems

Although we take appropriate precautions, no online transmission, digital platform, or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services.
• Maintain customer accounts.
• Complete transactions.
• Resolve complaints and disputes.
• Prevent fraud and misuse.
• Enforce agreements.
• Meet financial and legal obligations.

Financial transaction records may generally be retained for up to seven years or for another period required by applicable law.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Update account information.
• Request deletion of your information.
• Request information about how your data is used.
• Withdraw certain permissions.
• Object to specific processing activities.
• Request a copy of your personal information.

You may manage certain information through your application profile settings.

For additional privacy requests, contact our support team or Data Protection Officer.

Application Permissions

The Rent’n’Repair application may request access to:

• Location services
• Camera
• Photos or media
• Notifications
• Device information

Permissions will only be requested when needed for a specific feature, such as:

• Uploading identification documents.
• Photographing rental item condition.
• Providing repair evidence.
• Coordinating delivery or technician location.
• Sending booking and service notifications.

Permissions may be changed through the device settings.

Apple App Store and Google Play Compliance

Our application is intended to comply with applicable privacy, security, permission, and data-collection requirements established by Apple and Google.

Users will be informed when application permissions are requested.

Children’s Privacy

Users must be at least 18 years old to create an account and use the platform.

We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Service changes
• Legal requirements
• Security updates
• Platform improvements
• Operational changes

When significant changes are made, we may notify users through the website, application, email, or service notification.

The latest version will be displayed with an updated effective date.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact our Data Protection Officer: