We aim to provide customers with a reliable and satisfactory experience.
This Refund Policy explains the conditions under which refunds may be issued for rental and repair payments made through our secure payment gateways.
Customers may cancel a rental reservation up to 24 hours before the scheduled rental start time and receive a full refund.
Cancellations made less than 24 hours before the scheduled start time may be subject to a 20% cancellation fee.
Any applicable cancellation fee will be deducted from the refunded amount.
Once a rental item has been delivered or collected, refunds will not normally be issued for early returns.
A refund may be considered when the rental item is proven to have been defective, damaged, unsafe, or unusable at the time it was received.
Customers must report such problems immediately and provide supporting evidence where required.
Diagnostic fees are non-refundable once the assessment has been completed, even when the customer decides not to proceed with the repair.
When our technicians are unable to repair an item because of unforeseen internal damage or an issue that cannot reasonably be resolved:
All successful repairs include a standard 30-day warranty covering the same repaired issue.
When the identical problem occurs again during the warranty period, we will inspect and repair the item again without an additional repair labor charge.
When the issue cannot be resolved after the warranty inspection, an eligible refund may be issued according to the circumstances of the repair.
Approved refunds will be returned to the original payment method used for the transaction, including:
Refunds may take approximately 5 to 10 business days to appear in the customer’s account.
The exact processing time depends on the customer’s bank, card provider, payment gateway, or financial institution.
