We aim to provide customers with a reliable and satisfactory experience.
This Refund Policy explains when a booking can be cancelled, what you may be charged, and how refunds are issued for payments made through the Rent’n’Repair platform. It applies to home services, cleaning services, salon services, subscription plans, and property rental requests.
You can cancel a service request from the application at any time before a provider arrives. Where you cancel more than 24 hours before the scheduled appointment, any amount already paid is refunded in full.
Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee, because a provider has already reserved that slot. Repeatedly cancelling at short notice, or not being present when a provider arrives, may result in restrictions on your account.
Any applicable cancellation fee will be deducted from the refunded amount.
Once a provider has travelled to your address, the visit and inspection charge for that service becomes payable, whether or not you go ahead with the work.
The visit charge is refundable where the provider did not arrive, arrived outside the agreed window without notice, or was unable to begin the job for a reason within their control. Where you receive a quotation after the inspection and decide not to proceed, only the visit charge applies and nothing further is billed.
Customers must report such problems immediately and provide supporting evidence where required.
The visit and inspection charge covers the provider’s travel and assessment. It is not refundable once the inspection has been carried out, even where you decide not to accept the quotation.
Where a provider is unable to complete the job they accepted, or where the work falls materially short of what was quoted, contact support within 48 hours. We will review the request and, depending on the circumstances:
Completed repair and installation work carries a 30-day warranty covering the same fault. Cleaning and salon services are not covered by a warranty, but if the work was not carried out as described, contact support within 48 hours.
Where the same fault returns within the warranty period, we will arrange a return visit without a further visit or labour charge. The warranty does not cover new or unrelated faults, damage caused after the work was completed, or work later altered by someone else.
Where the fault still cannot be resolved after a warranty visit, an eligible refund may be issued according to the circumstances of the job.
You may cancel automatic renewal at any time from the subscription screen in the application. Cancelling stops the next renewal and you keep access for the remainder of the period already paid for.
The current period is not normally refunded once services under the plan have been used. Where a plan was renewed in error and no service has been booked under it, contact support within 14 days of the charge and we will review a refund.
Rental requests submitted to a property vendor are expressions of interest. No rent, deposit, or tenancy payment is collected through Rent’n’Repair, so there is nothing for us to refund. Any money paid directly to a vendor is a matter between you and that vendor.
Referral rewards and daily rewards are promotional credit. They are not purchased, cannot be exchanged for cash, and are not refundable. Where a reward was applied to a booking that is later refunded, the reward is returned to your balance rather than paid out.
Approved refunds will be returned to the original payment method used for the transaction, including:
Refunds may take approximately 5 to 10 business days to appear in the customer’s account.
The exact processing time depends on your bank, card provider, payment gateway, or financial institution.
Raise a refund request through Support in the application, or contact us directly. Please include your booking reference, the date of service, and a short description of the problem. Photographs are helpful where the complaint concerns the standard of work.
Email: support@rentnrepair.com
Phone: [ADD CONTACT NUMBER]
Last updated: 3 August 2026.
